Etsy Status

As of 1:56pm EDT we are experiencing issues and as such you may not be able to load etsy.com. We’re currently working on this, and hope to have it resolved as soon as possible.

Update: The site was back online and functioning correctly at 02:02pm EDT

4:18 PM EST: We’re experiencing a service degradation that could affect page loads and are investigating.

4:29 PM EST: Degradation has become full outage.  Working on a fix.

4:43 PM EST: Site is back and appears stable.

(11:55 AM ET – See this time in your timezone) Hey folks – the searches that result from clicking on a tag for a listing is currently experiencing problems, showing up as a blank page. We’re currently recovering it now, we’ll update when it’s all clear.

(12:32 AM ET – See this time in your timezone) And, it’s all clear now, tag search is working as expected.

Update: 2:46 EDT  , Paypal has implemented a fix until they work out their problems, but things seem to be returning to normal for etsy.

Since 3/16/2010 10:04 PDT, Paypal has been experiencing issues with their service that may cause problems when making a payment. They are working to resolve the problems and we are monitoring the progress as best we can.

7:20PM ET: We are experiencing an issue with batch shipping editing that is causing some listings to display incorrectly or not at all.

Batch shipping editing is disabled at present, and we are working to resolve the issue. We’ll post again when we have more information.

8:05PM ET: We’re still investigating this issue, status is currently unchanged.

8:20PM ET: We’ve found the issue. Batch shipping editing has been re-enabled. We are currently working at restoring the data that was lost, thanks for sitting tight.

9:15 PM ET: We’ve refunded listing fees for all the affected listings.

10:00 PM ET: We’re still working on recovering data for the approximately 3000 listings that were affected by this issue.

10:20 PM ET: We’ve fixed most of the listings affected by this issue by copying the missing listing titles and descriptions from backups.  Approximately 140 listings that were created shortly before the incident began have not been fixed up.  The site is otherwise back to normal.

In some cases the repaired listings may not contain the most recent data — if you used the batch shipping tool today, please check your listings, and update them if necessary.

We apologize for the hassle, and appreciate your patience.

For more information please see http://www.etsy.com/teams/7716/announcements/discuss/9965521/

Search is currently having performance issues as of about 12:10pm.

UPDATE: As of 1:45pm, performance has returned to normal.

7:20pm ET: Most users should now see their activity feed displaying quickly, and we expect the issue to be resolved for all users soon.

6:45pm ET: We are currently investigating slow loading of activity feeds, and hope to have the matter resolved shortly.

1:50 PM EST: We are experiencing a site outage and working to remediate it.  We apologize for the inconvenience.

2:03 PM EST: We have traced the outage to a database change and are taking the appropriate steps to alleviate the issue.

2:23 PM EST: There is a long-running query blocking the site from loading that we are working to bypass right now.

2:30 PM EST: Some of the databases have recovered, and we are going through to clear the remainder.

2:46 PM EST: We are bringing up the site with certain features disabled temporarily, such as search.  We will be enabling these features as quickly as we can.

3:08 PM EST: The site is stable and search is back online.  There are still a few listing related features disabled for now.  They will be enabled shortly.

3:29 PM EST: All features have been enabled with the exception of the API.

3:52 PM EST: API is back.

We’re experiencing some search slowdown since about 2:13pm EST. We hope to have it resolved shortly.

UPDATE at 2:56pm

Performance is now back to normal.

UPDATE: 13:52 EST – this issue has now been resolved

An update to search indexing last night is causing some items not to show up in the appropriate category pages. We’re working on a fix and re-index right now. Sorry, and thank you for your patience.