Posts Tagged ‘Resolved’

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Taste test problems

In Tech Updates on May 13, 2012 by avleenetsy Tagged:

11:55pm ET: Taste test is currently experiencing a problem where images fails to display correctly. We are looking in to the issue and hope to have it resolved quickly!

12:15AM ET: All fixed!

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Payments delays

In Tech Updates on May 10, 2012 by avleenetsy Tagged:

12:15pm ET: We are aware of an issue with direct checkout and bill payments. The ability to pay your bill via credit card is currently unavailable. Issuing buyer refunds for direct checkout orders may generate errors intermittently. Thank you for your patience.

12:26pm ET: This has been resolved.

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Intermittent errors on site

In Tech Updates on May 3, 2012 by avleenetsy Tagged:

5:05pm ET: We’re aware of a problem with some users reporting dropping sales and feedback counts.
We are looking in to this now and will have further updates shortly.

5:20pm ET: This problem should now be resolved! Thanks!

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Site Availability Issue

In Tech Updates on May 3, 2012 by Jon Cowie Tagged:

4:59AM EDT: We’re currently experiencing some site availability issues. We’re on the case and will update with more information shortly.

5:10AM EDT: Site availability issues have now been resolved.

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Users with AOL email accounts may be experiencing temporary delays in email delivery.

In Tech Updates on May 1, 2012 by Marcus Tagged:

We’ve been seeing intermittent delivery issues to @aol.com email addresses. Thanks for your patience, we’ve been informed AOL are aware of the issue and are working on it.

Update: 11pm EDT – AOL appear to have resolved their issues and all delayed mail has been delivered to their servers

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Paypal Scheduled Maintenance

In Tech Updates on April 20, 2012 by Jon Cowie Tagged:

Paypal are performing some scheduled maintenance and as a result checking out via Paypal will be unavailable for approximately one hour from 10PM PDT / 1AM EDT  / 6AM BST. Stay tuned for an update when the maintenance work is completed.

Update: As of 23:30 PDT / 02:40 EDT / 07:40 BST Paypal’s maintenance has been completed and checking out via paypal is now enabled again.

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iPhone App Unavailable

In Tech Updates on April 19, 2012 by lozzd Tagged:

2:40PM EDT: We’re currently experiencing an issue that prevents the iPhone app from working for logged in users. We have identified the issue and are working to resolve it ASAP.

Update: As of 3:10PM EDT this issue has been fixed.

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Email delivery slowed

In Tech Updates on April 9, 2012 by patrickatetsy Tagged:

We’re currently experiencing a delay in email delivery for checkouts.  We have identified the issue and are rectifying it.

UPDATE:  The email queue is clearing and should be finished in about 30 minutes.  Expect emails to arrive shortly.

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Showcase purchasing disabled

In Tech Updates on April 1, 2012 by Mike Brittain Tagged: ,

We’re currently having some issues with purchasing new Showcase ads. We will not be selling new Showcase ads until this issue is resolved.

Update, 10:50 PM ET: We restored Showcase purchasing. We are continuing to monitor a case where a small number of Showcases cannot be purchased.

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A bit of site slowness

In Tech Updates on March 30, 2012 by jallspaw Tagged:

Hey all – you may or may not see some slowness on the site. We’re chasing it down now, stay tuned.

Update, 18:49 Eastern: Performance is back within normal bounds, but we’re continuing to monitor.

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