Statuses

Issues displaying listings

In Tech Updates on November 7, 2016 by wgallego Tagged:

(2:50pm ET — See this in your timezone) We’re currently investigating issues related to displaying listings on Shop pages. We will update shortly with more information.

(2:58pm ET — See this in your timezone) A fix has been put in place and listings should be displaying once again.

RESOLVED at 2:59pm ET — See this in your timezone

Statuses

More Connectivity Issues

In Tech Updates on October 21, 2016 by avleenetsy Tagged:

(12:32pm ET — See this in your timezone) The connectivity issues mentioned this morning hae returned as our upstream network provider continues to experience problems. Our engineers are investigating.

(12:57pm ET — See this in your timezone) The site is back up, and we are continuing to monitor the situation. Thank you for you patience!

(4:33pm ET — See this in your timezone) At this time, Etsy.com should be largely available again, but may take longer depending on your internet provider. Due to the upstream provider issues, customers with Pattern sites may still be experiencing issues; we’ll keep you updated as that situation progresses.

RESOLVED at 11:02am ET — See this in your timezone

Statuses

Connectivity Issues

In Tech Updates on October 21, 2016 by Jon Cowie Tagged:

(7:45am ET — See this in your timezone) Some users may be experiencing issues connecting to Etsy.com. We’re currently wworking on the issue and will update shortly.

(8:09am ET — See this in your timezone) We’ve identified that one of our upstream network providers is experiencing issues which may be affecting connectivity to Etsy and our partners. We’re working to remediate the issue and will update with further information shortly.

(8:33am ET — See this in your timezone) We’re still working with our upstream provider to resolve the issues and will update with further information shortly.

(9:29am ET — See this in your timezone) We’ve temporarily disabled payements via Paypal through Etsy while we work with our providers to resolve this issue and will update with further information shortly.

(9:53am ET — See this in your timezone) All connectivity issues should now be resolved and paypal payments have been reenabled. We’ll be keeping a close eye on things in case of further issues.

RESOLVED at 9:53am ET — See this in your timezone

Statuses

Site Issues

In resolved, Tech Updates on October 11, 2016 by Patrick Nafarrete Tagged:

(2:46pm ET — See this in your timezone) At present, some shops and other pages may not be loading correctly. We are working on resolving the issue.

(3:41pm ET — See this in your timezone) Our engineers have resolved the issue and pages should be loading normally again.

Statuses

Search Issues

In resolved, Tech Updates on September 29, 2016 by Jon Cowie

(9:36pm ET — See this in your timezone) Some users may be experiencing issues with the search functionality of the site. Engineers are working on the problem now.

(9:40pm ET — See this in your timezone) We’ve pushed a fix that should have resolved the issues and are monitoring the situation

(9:43pm ET — See this in your timezone) The issue has now been resolved

Statuses

Payment Processing Status

In resolved, Tech Updates on July 5, 2016 by jpharoetsy Tagged:

We are currently experiencing a delay with processing payments. We are working closely with our third party processor to resolve this issue.

Update: We’re continuing to work on this issue with no ETA at present.

Update [July 7, 11:30 AM EDT]  We’re making significant progress on this issue and have posted a more thorough update in the announcements section, you can visit it here: https://www.etsy.com/teams/7716/announcements/discuss/17900299/

Update [July 7, 7:45 PM EDT] We’re making significant progress on this issue and have posted another update to the announcements section, you can visit it here: https://www.etsy.com/teams/7716/announcements/discuss/17900299/page/1?post_id=350712099

Update [July 8, 10:58 AM EDT] We’re still making progress on this issue; some new incoming orders are experiencing delays in processing. Visit our forums updates for more information: https://www.etsy.com/teams/7720/bugs/discuss/17862239/page/639?post_id=334917392

Update [July 8, 6:07 PM EDT] We’ve made significant progress in processing backlogged orders and reducing the delay time for new orders to complete.  Stay up to date by visiting our forums posts: https://www.etsy.com/teams/7720/bugs/discuss/17862239/page/649?post_id=334963580

Update [July 9, 1:20 PM EDT] We’ve made significant progress in processing backlogged orders and new orders are processing normally without delays. Stay up to date by visiting our forums annoucement: https://www.etsy.com/teams/7716/announcements/discuss/17900299/page/1?post_id=335041964

Update [July 9, 9:54 PM EDT] We’re continuing to monitor processing payments, new orders should still be processing normally without delays. Stay up to date by visiting our forums posts: https://www.etsy.com/teams/7720/bugs/discuss/17862239/page/666?post_id=335085370

Update [July 10, 5:06 PM EDT] We’re continuing to monitor processing payments, new orders are still processing normally without delays. Stay up to date by visiting our forums posts: https://www.etsy.com/teams/7720/bugs/discuss/17862239/page/669?post_id=335169564

Update [July 26, 3:26 PM EDT]  Our payments processor has resolved the issue that had been causing delays in payment processing. You can read more in the Forums announcement here: https://www.etsy.com/teams/7716/announcements/discuss/17900299/page/1?post_id=352477193

RESOLVED at July 26, 3:26 PM EDT

 

RESOLVED at 6:34pm ET — See this in your timezone

Statuses

Listing and payment issues

In resolved, Tech Updates on June 7, 2016 by avleenetsy

There are currently problems with renewing listings, updating search, and completing purchases.

Engineers are working on the problem now.

Update: These issues have now been resolved.